WHO WE ARE

Event Pros NW  a division of TCB Management Group, INC got its start in Oregon fairs and festivals in 1996.   Originally starting in the industry providing event related equipment as well as sound and lighting services.  In the process of providing these services it became apparent that the State was lacking in the area of quality event staffing & security  services. Many of our clients were asking us if we could help them in this area as they had become accustomed to the quality of service we provide.  

 

After much research and consideration we decided in 2000 that we would begin an expansion into the event staffing industry.   Starting with just a handful of event security officers we quickly gained momentum and started working larger events across the region.  Fairs, community events and festivals were being added each year and eventually in 2008 we sold our event rental & sound and lighting company and focused strictly on security and staffing. 

 

As of 2019 TCB employed over 400 team members  across the state and has provided services to events ranging from 25 guests to over 500,000.  We have been privileged to provide services to local, regional and national events! 

 

During all these years of growth, TCB has kept its focus on quality, never wishing to be the biggest in the business, only the BEST!  We have remained focused on the fact that our industry is a people business, and we strive to provide you people who want to provide for positive guest experiences,  safe events, and fun!  

 

We look forward to the possibility of working together on your next event!

 

Professionally,

 

TCB Management Team

Partners In Excellence

 

TCB takes great pride in being a successful part of your guest experience.  We consider it a great honor and don’t take the job lightly. Over the past two decades we have strived to not only provide great security and event staff for your event, but also to change the thinking behind the job to encompass the complete guest experience!  “Partners in Excellence” is TCB’s definition of our responsibility to you, our partner and your guest. We strive to build partnerships with your organization to achieve guest and client excellence.  

 

Staff Excellence: 

We Create a friendly Atmosphere:

We give a positive first impression

We always arrive to work in proper TCB Uniform

We always have a smile

We always use courteous words

 

We Give Personal Touch:

We treat each guest as a special individual

We know that a single good or bad experience can form a guest’s impressission 

We address guest by their names whenever possible 

We take ownership of a problem until it is resolved 

 

We Know The Answers:

We respond cheerfully & quickly, if we know the answer, & as soon as possible if not

We never pass the buck, we always take ownership of the problem

We make sure we know our venue before the event starts

 

We Are A Team:

We maintain a friendly atmosphere

We take our job seriously, but not ourselves.  By having fun we help our guests have fun!

 

Service Standards:

  1. Safety: “I provide for the welfare of myself, my guest & my partners

  2. Courtesy: “ I act at all times in a professional and courteous manner 

  3. Experience: “ I utilize efficient and consistent procedures,  maximizing my guest experiences.