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WHO WE ARE

Welcome to Event Pros NW, a division of TCB Management Group, INC, where our journey began amidst the vibrant tapestry of Oregon fairs and festivals in 1996. Originally rooted in providing event-related equipment, sound, and lighting services, our evolution took an unexpected turn when we recognized a significant gap in the industry – a scarcity of top-notch event staffing and security services in the state.

Responding to the needs of our valued clients, who had come to appreciate the quality of our services, we embarked on a new venture in 2000, expanding into the event staffing realm. Starting with a modest team of event security officers, our growth was swift, propelling us to secure larger events across the region. In a pivotal move in 2008, we redirected our focus, selling our event rental, sound, and lighting company to concentrate exclusively on elevating the standards of security and staffing services.

By 2019, TCB boasted a formidable team of over 400 professionals, serving events ranging from intimate gatherings of 25 guests to massive spectacles with over 500,000 attendees. Our privilege extends beyond local events, reaching regional and national stages.

Throughout our years of expansion, TCB has remained unwavering in our commitment to quality. Our goal has never been to be the biggest in the business, but unequivocally, the best. Grounded in the understanding that our industry is fundamentally about people, we relentlessly pursue individuals dedicated to fostering positive guest experiences, ensuring safety, and infusing events with a sense of joy.

As we reflect on our journey, we eagerly anticipate the prospect of collaborating with you on your next event.

 

Professionally,

TEAM TCB

Partners In Excellence

 

TCB takes great pride in being a successful part of your guest experience.  We consider it a great honor and don’t take the job lightly. Over the past two decades we have strived to not only provide great security and event staff for your event, but also to change the thinking behind the job to encompass the complete guest experience!  “Partners in Excellence” is TCB’s definition of our responsibility to you, our partner and your guest. We strive to build partnerships with your organization to achieve guest and client excellence.  

 

Staff Excellence: 

We Create a friendly Atmosphere:

We give a positive first impression

We always arrive to work in proper TCB Uniform

We always have a smile

We always use courteous words

 

We Give Personal Touch:

We treat each guest as a special individual

We know that a single good or bad experience can form a guest’s impressission 

We address guest by their names whenever possible 

We take ownership of a problem until it is resolved 

 

We Know The Answers:

We respond cheerfully & quickly, if we know the answer, & as soon as possible if not

We never pass the buck, we always take ownership of the problem

We make sure we know our venue before the event starts

 

We Are A Team:

We maintain a friendly atmosphere

We take our job seriously, but not ourselves.  By having fun we help our guests have fun!

 

Service Standards:

  1. Safety: “I provide for the welfare of myself, my guest & my partners

  2. Courtesy: “ I act at all times in a professional and courteous manner 

  3. Experience: “ I utilize efficient and consistent procedures,  maximizing my guest experiences. 

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